Why am I required to register before making a purchase?
The registration process will not cause any problems since you should only enter a password and your email address. A personal account will allow you to keep track of your order using a dashboard.
How do I change my account details?
To change your connected email address and other personal details, follow the steps below:
- On the upper menu you’ll see a link called ’My Account’;
- Select “Account details”. You are then able to change your connected email address, Name, Surname and your password.
What forms of payment does The Mirages accept?
We accept the following methods of payment:
• Payoneer (you are able to pay using a credit or debit card). The transaction fee is 3% of the total amount. After your order has been placed, we will send you a payment request email with the ‘Pay Now’ button.
NO ACCOUNT NEEDED!
• Bank transfer (we have a USD account in Rietumu Banka – Riga, Latvia and a EUR account in a bank in London, UK).
Can I order a custom print?
Are my payments secure?
You are secured when buying on the Mirages because we encrypt all the orders with Secure Sockets Layer (SSL) technology, which creates an encrypted connection on the ends of both a seller’s and a buyer’s. SSL protocol is able to encrypt all the personal information (name, surname, address, email etc.) and guarantee its security on the Internet. Please, enable SSL protocol in your browser in order to be sure that your personal information is encrypted.
The Mirages is concerned with your safety so our service does not keep your payment information. You will pay through Payoneer or your Bank.
The Mirages can provide you with secure service and guarantee the safety of private information.
Shipping & Return
Which countries do we ship to?
How much will the delivery cost me?
This is subjective depending on the order’s destination country. Also the weight of the package will affect the price. Delivery costs are clearly stated on the checkout page while buying.
If you purchase 2 or more prints, the shipping will be free of charge.
*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.
How long does it take normally for an order to arrive?
All orders are shipped from Moscow (Russia).
5-7 business days
7-14 business days
We also provide our Express production and delivery service upon request: Processing time 2 days, Transit Time 2 days.
The Mirages return policy
If you change your mind, we offer a 30 days refund (excluding shipping costs) upon receipt of the package.
The order must be returned in original condition and in the original, undamaged packing or similar protective tube. We reserve the right to refuse any returns, that do not fulfil these criteria.
Important! You are obliged to pay for the return delivery of the order.
You do not qualify for our return policy if:
If you have purchased a customized Print or a Print with a significant personal customization, you are not qualified for The Mirages return policy.
A product that has been manufactured according to the consumer’s specifications is exempt from the consumer’s right to withdrawal under the Swedish Distance and Off-Premises Contracts Act.
Please contact us at firstname.lastname@example.org before returning any items and remember to state your order number and relevant contact information in the e-mail.
Privacy & Policy
Information Collected or Received
Be informed, please, the Mirages collects personal information which you provide us with when buying our products. It includes your name, surname, a phone number, an email address, a shipping address. We use these data to fulfill your orders, communicate with you and deliver the order(s) you have purchased. The Mirages can also collect demographic information on a no-name basis, specifically your age and gender.
Some additional personal and non-personal information may be collected by our website in the future. Also, our website gathers technical information related to your computer hardware and software, domain names, browser type, IP address, the time of your access, and also referring website addresses. These data are used to increase the service quality and provide us with statistical information.
Collection and use of personal information
The Mirages collects and uses your personal information to operate its website and deliver the order(s) you have purchased.
When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, shipping address. We will use this information to fulfill the order you place and to communicate with you about it.
All the information collected by the Mirages will allow us: 1. to fill the orders you placed on our website. 2. to provide you with a quality custom related service. 3. to inform you about our special offers, news and products. 4. to conduct market research to better understand the customers’ shopping habits.
If cookies are not used, the website will not recognize the visitor and he or she will have to input the same information on multiple occasions.
If you are concerned about the cookies, you can easily change your browser settings to turn off accepting cookies. However, if you block cookies, some interactive features on the Mirages and other websites will not be available anymore.
Children Under Thirteen
The children under thirteen have to get parents’ consent to use the Mirages because our website cannot identify the customer’s age and will collect personal information in any case.